Reservation Guarantee

Your booking is honored

If a confirmed caregiver cannot fulfill your booking, we place your pet with an equivalent caregiver or with us — at no extra cost.

Veterinary coverage

Eligible veterinary costs arising from a covered incident during a booked stay are covered up to policy limits.

How to make a claim

Contact us within 48 hours of the incident with documentation from your veterinarian.

Full terms

See Guarantee Terms for eligibility, exclusions and limits.