Our shop refund and returns policy lasts 30 days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. A receipt or proof of purchase is required.
Opened cat food, treats and litter; opened supplements or medications; gift cards; and any hygiene item that has been used. Boarding nights and grooming services are covered by our cancellation policy, not this returns policy.
Once your return is received and inspected we will email you to confirm approval or rejection. Approved refunds are credited to your original payment method within 5–10 business days.
Check your bank account, then your card issuer — posting can take several days. If you still have not received your refund, email [email protected].
Only regular-priced items may be refunded. Clearance and sale items are final sale.
We replace items only if they arrive defective or damaged. Email us with your order number and a photo and we will arrange the exchange.
The fastest option: bring the item and your receipt to the front desk at 27601 Forbes Rd #25, Laguna Niguel, CA 92677 during business hours.
If you are returning by mail, you are responsible for return shipping unless the item was defective. We recommend a trackable service; we cannot guarantee receipt of untracked returns.
Boarding reservations may be cancelled or moved under our Reservation Protection terms. Grooming appointments cancelled with less than 24 hours notice may incur a fee. See Reservation Protection.
Call (949) 582-1732 or email [email protected].
Proposed URL: https://catsluvus.com/legal/refund-returns/ · Questions? Contact us.
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“The gals there are so kind and understanding of all the special needs my kitties need and take care of them as though they were their own.”
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