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Trust & Safety

How we screen caregivers, verify identities and back every booking with real protection.

Background Checks⌂ ☾ ★ ✓ Background Checks Who we screenEvery caregiver, staff member and contractor who works with pets unsupervised.What the check coversIdentity…Read more →CatsLuvUsProtect⌂ ☾ ★ ✓ CatsLuvUsProtect Our care guaranteeEvery boarding stay, groom, walk and sitting booking is backed by CatsLuvUsProtect — our promise…Read more →ID Verified⌂ ☾ ★ ◎ ID Verified What the badge meansA caregiver with the ID Verified badge has confirmed their legal identity with…Read more →Reservation Guarantee⌂ ☾ ★ ◆ Reservation Guarantee Your booking is honoredIf a confirmed caregiver cannot fulfill your booking, we place your pet with…Read more →Reservation Protection⌂ ☾ ★ 🛡 Reservation Protection Trip changes happenFlights get cancelled and plans shift — Reservation Protection lets you move eligible bookings…Read more →Reviews⌂ ☾ ★ ★ Reviews Real reviews from real staysEvery review comes from a completed, paid booking — no anonymous posts, no…Read more →Safety⌂ ☾ ★ ⛨ Safety at Cats Luv Us Facility safetyDouble-door entries, secure suites, fire monitoring and staff on site every day…Read more →Star Caregiver⌂ ☾ ★ ★ Star Caregiver Our highest standardStar Caregivers have completed advanced training, hold consistent 5-star reviews and pass an annual…Read more →

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27601 Forbes Rd #25, Laguna Niguel, CA 92677 ✆(949) 582-1732 ✉Email Us