Refund & Returns Policy
Cancellations
We understand plans change. If you need to cancel or modify a boarding reservation, please contact us as soon as possible. We ask for advance notice so we can accommodate other guests.
Cancellation policies may vary during peak holiday periods. Please confirm specific cancellation terms when booking.
Refunds
Refunds for unused boarding days may be issued on a case-by-case basis. If you need to pick up your cat earlier than planned, please contact us to discuss your options.
Grooming services are non-refundable once completed.
Questions
For questions about cancellations, refunds, or our policies, please contact us:
• Phone: (949) 582-1732 • Address: 27601 Forbes Rd #25, Laguna Niguel, CA 92677 • Hours: Mon–Sat 9 AM – 5 PM | Sun: On-call only